1. Introduction and Our Privacy Commitment
Welcome to the iCrown Privacy Policy. This document forms part of the agreement between you and the platform icrownlogin.net. We at iCrown understand that user trust is our most valuable asset, and we take the responsibility of protecting your personal data with the utmost seriousness.
This Privacy Policy explains how we manage the information you provide during the registration process and icrown login, while using our wagering services, and while interacting with our platform in general. This Policy complies with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).
2. Types of Information We Collect
ICrown collects various types of information depending on how you interact with our platform. The following are the main categories of data we process:
| Data Category | Example Information | Purpose | Status |
|---|---|---|---|
| Identity Data | Full name, date of birth, IC/passport number | KYC verification & fraud prevention | Required |
| Contact Data | Phone number, email address, residential address | Communication and customer support | Required |
| Financial Data | Bank account details, transaction history, deposits | Payment processing and withdrawals | Required |
| Technical Data | IP address, device type, web browser, cookies | Account security & platform optimization | Automatic |
| Activity Data | Betting history, games played, session times | Responsible gaming & legal compliance | Automatic |
We never collect sensitive data such as medical information, political views, or biometric data unless required by law.
3. How We Use Your Information
Every piece of information we collect is used for a legitimate and specific purpose. iCrown will not use your data beyond the scope outlined below without first obtaining your consent:
- Account Management: Securely create, verify, and manage your icrown login account.
- Transaction Processing: Managing deposits, withdrawals, and all financial activity on the platform.
- Security and Fraud Prevention: Detecting and blocking suspicious or unauthorized activity.
- Legal Compliance: Meeting the reporting and regulatory requirements of relevant enforcement bodies.
- Customer Support: Enabling our team to assist you quickly and effectively.
- Responsible Gaming: Monitoring activity patterns to identify users who may need assistance.
- Platform Improvements: Analyzing aggregated usage data to enhance the user experience.
4. Data Sharing and Disclosure
ICrown does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain situations, we may need to share your information with:
- Payment Service Providers: Third parties processing your financial transactions, bound by strict confidentiality agreements.
- Technology Service Providers: Technical partners who help operate the platform infrastructure, subject to data protection agreements.
- Legal Authorities: Government authorities or enforcement bodies where required by court order or applicable law.
- Anti-Money Laundering Body: As part of AML/CFT compliance, we may report suspicious transactions to the relevant authorities.
5. Data Security and Encryption
Your information security is our top priority. iCrown implements multiple layers of technical and procedural safeguards to ensure your data remains protected at all times:
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
- Encryption of sensitive data in databases using the latest industry standards.
- Role-based access control — only authorised staff may access user data.
- Continuous 24-hour security monitoring by our cybersecurity team.
- Regular security audits conducted by independent third parties to identify and address vulnerabilities.
- Two-factor authentication (2FA) is available for all icrown login accounts for added protection.
While we take all reasonable precautions, no system is 100% secure. In the rare event of a data breach, we are committed to notifying affected users within 72 hours in accordance with PDPA requirements.
6. Data Retention Period
ICrown retains your personal data only for as long as necessary for the stated purpose or as required by Malaysian law. The following are our data retention guidelines:
- Active Account Data: For as long as your account is active and for 5 years after account closure.
- Financial Transaction Records: Minimum 7 years in accordance with tax and anti-money laundering legal requirements.
- Security Logs: 90 days for standard access logs; up to 2 years for logs related to investigations.
- Marketing Data: Until you withdraw consent or request deletion.
- KYC Documents: 5 years after account closure or as directed by the relevant authorities.
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked back to any individual.
7. Your Rights as a User
Under Malaysia's PDPA and iCrown's internal policies, you have the following rights regarding your personal data:
Right of AccessRequest a copy of all personal data we hold about you.
Right to RectificationCorrect inaccurate or outdated information in your account.
Right to ErasureRequest deletion of data that is no longer needed (subject to legal limitations).
Right to ObjectObject to the processing of your data for direct marketing purposes at any time.
Right to Data PortabilityReceive your data in a machine-readable format upon request.
Right to RestrictionRestrict the processing of your data while a dispute or investigation is ongoing.
To exercise any of the above rights, contact our data protection team via the support email. We will process your request within 14 business days.
8. Cookies and Tracking Technologies
ICrown uses cookies and similar technologies to ensure the platform runs smoothly and to improve the user experience. Cookies are small text files stored on your device when you visit our site.
- Essential Cookies: Required for core platform functions such as icrown login verification and session security. Cannot be disabled.
- User Preference Cookies: Saving your preferences such as language and display theme.
- Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes.
- Security Cookies: Helping detect and prevent fraudulent activity and unauthorized access.
You can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality of the iCrown platform.
9. International Data Transfers
In the course of operating its platform, iCrown may need to transfer your personal data to servers or partners located outside Malaysia. Any such transfer is carried out with appropriate safeguards in place:
- Only to countries or entities that provide a level of data protection equal to or exceeding Malaysia's standards.
- Protected by binding contractual agreements with standard data protection clauses.
- Limited to data that is strictly necessary for the designated operational purpose.
10. Changes to This Privacy Policy
ICrown reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Any material changes will be communicated to you via:
- In-platform notifications when you are logged in to icrown login.
- Email sent to the address registered to your account.
- Update the "Last Updated" date at the top of this page.
Continued use of the iCrown platform after changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Table of Contents
- Introduction and Commitment
- Types of Information Collected
- Use of Information
- Data Sharing and Disclosure
- Security and Encryption
- Data Retention Period
- User Rights
- Cookies and Tracking
- International Data Transfers
- Privacy Policy Changes
Our Compliance
Contact Data Officer
For any privacy-related enquiries or to exercise your data protection rights, please contact our Data Protection Officer (DPO).